Support & Purchase Information

Last updated: August 4, 2026 · 한국어 안내

Contact

For questions about the app, your account, a payment, or a refund, email us — we answer within 3 business days.

Viglot — Viktor Pergjoka
Kolonnenstr. 8
10827 Berlin
Germany
Email: support@viglot.com
VAT identification number: DE460599173

What we sell

Viglot is free to use. An optional Viglot Premium subscription unlocks AI-intensive features (voice tasks, negotiations, listening comprehension, cultural insight, paraphrase practice, and AI grammar grading) and raises usage limits. It is sold as an auto-renewing monthly subscription. A free trial is offered when available.

Prices and tax

The price shown on the purchase screen and in the app store listing is the final price you pay — it already includes value-added tax (VAT) where VAT applies to your country. No tax is added on top at checkout. The exact amount in your local currency is always displayed before you confirm the purchase.

Payment

All payments are processed by the app store you installed the app from. For App Store purchases, Apple is the merchant of record; for Google Play purchases, Google processes the payment. Billing, receipts, and payment methods are handled by the store. We never receive or store your payment-card details.

Your purchase is confirmed by the app store immediately after payment (on-screen confirmation and an emailed receipt from the store), and Premium is unlocked in the app right away.

Automatic renewal and cancellation

The subscription renews automatically each month until you cancel it. Cancel at least 24 hours before the current period ends, otherwise the next period is charged. Cancelling stops future charges; you keep Premium until the end of the period you already paid for.

In the app: Settings → Subscription → Manage Subscription — this opens your store's subscription screen directly.
iPhone / iPad: Settings app → your name → Subscriptions → Viglot → Cancel Subscription.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Viglot → Cancel subscription.

If you are on a free trial, cancel before the trial ends and you will not be charged.

Refunds and right of withdrawal

You can withdraw from a purchase and request a refund. Which period applies depends on where you live — whichever rule is more favourable to you applies:

Republic of Korea: within 7 days of the purchase date, under the Content User Protection Guidelines.
European Union: within 14 days of concluding the contract (§ 355 BGB). See section 4 of our Terms of Service for the model withdrawal form.

How to request it:

App Store: request the refund from Apple at reportaproblem.apple.com.
Google Play: request the refund from your Google Play order history.

The app store is the merchant of record: it receives the payment, decides the refund, and issues it to your original payment method through its own refund process. Payment and refund handling both run through the store, so refund requests need to go to the store directly, as described above.

Withdrawal may be restricted for digital content that has already been fully performed, where performance began with your prior express consent and acknowledgement that the right of withdrawal is lost on full performance. This does not affect your statutory rights, and an ongoing subscription period is not "fully performed" merely because you have started using the Service.

Account deletion

You can delete your account and all associated data in the app under Settings → Account → Delete Account, or via this page. Deleting your account does not by itself cancel a store subscription — cancel that in the store as described above.